Customer Success Specialist

We are a well-funded start-up that has developed and commercialized a first-of-its-kind machine learning-enabled SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing company in the automotive software space then this is the job for you! We are a first-to-market leader experiencing rapid growth and are seeking an experienced Customer Success Specialist.

Why WarrCloud? At WarrCloud, were committed to excellence in customer support and innovation within the automotive industry. We empower our team members to make a meaningful impact on dealership success, supporting personal growth and a collaborative, customer-centric culture.

Top Reasons to Work with Us

• 100% Remote opportunity
• Competitive salary
• Stock Options
• Health care, 401k and other benefits
• Stable / Fast Growing / Exciting company
• Chance to work with first of its kind AI/ML technology
• Awesome company culture!

What You Will Be Doing

As a Customer Success Specialist (CSS) at WarrCloud, youll be a strategic advisor and trusted partner for our dealership clients, helping them unlock the full potential of WarrClouds solutions along with improving the dealership operations. You will drive product adoption, customer satisfaction, and long-term loyalty by building strong relationships, addressing customer needs, and facilitating engagement. This role is pivotal in transforming how dealerships leverage technology for improved operational efficiency and customer satisfaction.

CSS Level 1 Focused on direct customer engagement, onboarding, and account management:

• Customer Engagement: Lead scheduled dealer meetings, ensuring action items are met by both WarrCloud and the dealership to keep clients aligned and engaged.
• Account Management: Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn by addressing challenges and celebrating successes. Conduct reporting analysis and lead change management initiatives to enhance customer satisfaction and ensure seamless adoption of the WarrCloud Suite.
• Customer Advocacy: Act as a liaison between customers and internal teams, communicating client needs to drive improvements in product features, training, and overall satisfaction.

CSS Level 2 Builds on Level 1 responsibilities, with a stronger emphasis on strategic collaboration for deeper account growth:

• Strategic Collaboration: Partner closely with Sales on presentations, growth strategies, and engaging larger dealership groups.
• Product Partnership: Represent dealership needs and suggest product enhancements, working with the Product team to improve functionality and reporting capabilities.

Key Skills and Attributes

• Excellent relationship-building skills and strong written and verbal communication skills, effectively communicating at all levels.
• Proactive problem-solving abilities with a solution-oriented mindset.
• Strong background in reporting analysis.
• High level of organization, accountability, and follow-up skills.
• Adaptability and eagerness to learn new technologies and industry trends.
• Ability to thrive under a rapidly changing work environment.

Requirements

CSS Level 1

• 2+ years in customer success or account management, ideally within the automotive industry.
• Must have experience in the automotive industry.
• A thirst for knowledge, ability to learn quickly and easily grasp new software applications and ideas.
• Proven ability to build relationships and communicate effectively.
• Strong organizational skills with a commitment to follow through.
• Prior experience in account management.
• Confident abilities utilizing Microsoft Excel and PowerPoint.

Nice to Have:

• Fixed Operations experience.

CSS Level 2

All of the above and the additional qualifications below:

• 5+ years in customer success, with experience in both dealership and executive-level interactions.
• In-depth knowledge of Fixed Operations.
• Bachelors in Communication or Equivalent Work Experience.
• Prior leadership experience.
• Strong skills in conflict resolution.

Benefits

• As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date.
• You get to enjoy 10 days of Paid Time Off per year.
• We also recognize 10 major holidays per year.