Client Specialist: EdTech

About HigherRing: HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member. We Are Hiring For a Seasonal Position: Monday - Friday (20 hours a week) - July 3, 2025 - Dec. 31, 2025 (subject to change)

Role Responsibilities:

Client Specialists work directly with clients to support their growth and operations by performing a variety of standardized operations tasks as well as unique project tasks. We depend on our Client Specialists to be positive and energetic self-starters and problem solvers who are comfortable taking the initiative and exercising their own judgment in the performance of client tasks.

In this position, the Client Specialist will fill the role of a Customer Success Specialist for an Educational Technology (EdTech) company. Specialists are expected to become quickly familiar with client products and usually are tasked with work such as:

• Customer service
• Operations support
• Tech support (level 1 expanding into level 2)
• Knowledge development and curation
• Client onboarding for new users
• Sales support

Specifics:

• Establish and maintain customer relationships through responsive, warm, and empathetic communication.
• Implement, document, and consistently improve both the user onboarding process and user support practices and policies.
• Evaluate and improve tutorials, help documents, and training and professional development (PD) resources to help educators (and students) understand how to use the clients product quickly and effectively.
• Handle and resolve customer help requests and needs while documenting, prioritizing, and adding helpful suggestions to our clients development queue.
• Strategically and thoughtfully minimize customer churn through proactive action and customer outreach while raising issues that need to be addressed.
• As proficiency and experience in the role increase, the Client Specialist will give insights on improving product design and user experience.

In all aspects of a Client Specialists daily work, they are expected to foster an engaging, supportive, and thoughtfully straightforward environment. We expect our Client Specialists to always treat the client partnership with respect and professionalism, including doing any research in advance of proposing any solution or answering client questions. We also expect our Client Specialists to use their unique insight into the clients business to think creatively about any possible ways to propel the clients business forward. Some travel may be expected.

FURTHER Details:

• Client Specialists meet with HigherRing management regularly to talk through challenges and opportunities around work. The Client Specialist will prepare for these meetings by being ready to discuss pertinent topics such as:
  • Project statuses
  • Client issues
  • Opportunities for client improvement
• Client Specialists are expected to be proactive and efficient communicators - responsible for keeping the client relationship worthwhile for both the client and HigherRing and for escalating to HigherRing management, in a responsible manner, if the relationship becomes strained.
• Client Specialists serve as escalation point persons for difficult customer or user interactions and may need to dive deep into customer situations or propose customer solutions for excellent customer service to clients.
• The Client Specialist must be diligent about documenting their work with the client, including updating new processes or changes to existing processes.
• The Client Specialist may also be asked to partner with the HigherRing marketing team to write articles or content around best practices of their work based on their experience.
• Perform other duties as requested.

QUALIFICATIONS:

• Teaching and classroom experience at the 7th - 12th grade level in English, History, and Social Studies is preferred
• Experience with platforms such as Zendesk and Slack are important
• Adaptable, flexible, and able to quickly build understanding in new areas and projects
• Keen problem-solving skills, and the ability to think on your feet
• Strong active listening skills
• Ability to use and model positive language to help customers and clients know that they are being heard and that their problems will be solved
• Stamina in problem-solving, and the ability to maintain a positive attitude even on a tough day
• Computer skills, including familiarity using multiple browsers, video communication, tabs, window navigations, and instant messaging tools.
• Fluency in oral and written English; second language is a plus
• Dedicated and dependable work ethic
• Quiet, distraction-free workspace in your home that includes a door that closes
• Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
• Strong and consistent Internet bandwidth: 50 Mbps download speed or faster and 5 Mbps upload from a reliable provider

PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We cannot consider your application without all three submissions.)

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Further, we are looking for people who want to use their power for good. We believe in a womans right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts dont align with your worldview, we may not be the employer for you.

OUR BENEFITS PACKAGE INCLUDES:

• Employee (not contractor) status at an exciting, socially-minded company
• Paid training
• Option to participate in medical, dental, and vision insurance programs (we cover 75+% of the basic plan premium)
• 401(k) plan with a 2% match contribution
• Paid vacation after your first year
• Paid sick leave
• A financial wellness and coaching program - 0% loans to help pay down debt
• Opportunity for everyone to be an owner in the company. Our Employee Stock Incentive Plan is offered to all employees.
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
• Opportunities for growth and advancement - our entire management team started on the phones!
• A fast-paced work environment where Team Member input is valued, and where mutual respect and camaraderie are a significant part of our culture.

NOTE:

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin. Ready To Take The Next Steps? Visit our Careers page at HigherRing Careers to take the first steps!

Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We cant consider you without all three submissions).

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