Donation Support Coordinator I

Currently 12 hour shifts (7p -7a) weekday and weekend nights, shift differential offered. Minimum 36 hours per week.

This position is fully remote. At this time we are only accepting applicants from the state of Arkansas. Mandatory training will be completed at our office in Little Rock, Arkansas during the first week of employment. Work from home workspace requirements:

• Must have a private dedicated workspace
• High-speed internet connection (at least 25 Mbps download and 3 Mbps upload speed)
• Telephone (mobile or landline)
• Computing equipment will be provided

Department: Tissue/Donation Support Center

Reports To: Manager of Donation Support Center

FLSA Status: Non-Exempt

Direct Reports: None

OSHA Risk Category: 2

Job Summary/Scope

The Donation Support Coordinator I (DSC I) is primarily responsible for answering incoming and making outgoing calls which communicate and promote organ, tissue, and eye donation. DSC I is to facilitate donation through the acts of taking referrals via the telephone and computer (iReferrals) referrals. The DSC I will enter data into ARORAs referral database. This position is dedicated to achieving the key objective of receiving and documenting referrals from all referring organizations.

Essential Functions

1. Answers in-coming calls for donor referrals in a prompt and professional manner.

2. Responds appropriately to potential donor referrals by phone and conducts a comprehensive initial assessment of potential donors medical status according to ARORA, FDA, and AATB guidelines.

3. Completes appropriate data entry and documentation in a timely and thorough manner and maintains proper documentation of activities.

Secondary Functions

1. Facilitates ongoing communication with the health care team, funeral home, family or other agency during the evaluation of referred potential tissue donors.

Organizational Expectations

1. Maintains regular and punctual attendance at assigned work location.

a. Accurately document timekeeping records.

2. Completes and maintains appropriate documentation in a timely and thorough manner including activities. Examples include: training documentation, mileage, expenses, electronic schedule of ARORA events, and other forms.

a. Proofs work for accuracy and completeness.

3. Exhibits and models ARORAs conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to ARORA.

a. Utilize the ARORA strategic anchors: Creating a Culture of Donation, Financially Sound and Quality during work activities and in the decision-making process.

4. Attendance at staff meetings, training programs, and/or in-services meetings, as required.

5. Demonstrates professional appearance, behavior and standards in all business dealings and interactions.

6. Demonstrates professional conduct and behavior reflective of ARORAs respect, honor, admiration and reverence for the donor and donor family.

7. Fosters effective relationships with client representatives.

8. With the approval of the division Director, serves on national committees.

9. Performs other duties as assigned.

Potential Risk Factors:

1. While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The ARORA Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the ARORA Safety Officer.

2. While performing some essential functions of your position, you may be required to perform some functions repeatedly. When such tasks are not performed properly, injury can result.

3. While performing some essential functions of your position, you may be required to do some lifting, moving, pushing, or pulling. When such tasks are not performed properly, injury can result. Must have the ability to lift a minimum weight of 20 lbs.

4. While performing some essential functions of your position, you may be required to sit, stand, or bend for an extended period of time. When such tasks are not performed properly, injury can result. Precautions and/or equipment should be used when performing this task.

5. Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.

6. You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.

Work Environment

1. Works in normal office environment and other locations as essential and secondary functions necessitate.

a. Remote workers should have a dedicated workspace that maintains HIPAA compliance.

2. Infrequent travel required by personal vehicle to fulfill the duties and responsibilities of the position.

3. May require travel by commercial or chartered aircraft.

4. Non-smoking office.

Work Hours

ARORA is a 24/7 operation and will require this position to work various 12-hour day and/or evening shifts. Donation Support Center employees may be required to work evenings, holidays, weekends, and mandatory overtime as required.

Full Time expected work hours: 36 hours per week

Minimum Job Requirements

1. High school diploma or equivalent required.

2. Possess strong organization and interpersonal skills.

3. Possess effective communication and listening skills.

4. The ability to practice with a high degree of autonomy in a self-directed manner that demonstrates innovation and creativity.

5. Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.

6. Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.

7. Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Security Requirements

This position is responsible for acquiring and managing confidential records and ensuring that information is protected according to the recognized standards, regulations, and standards for maintaining patient records.

Job Type: Full-time

Pay: From $18.56 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Weekends as needed

Work Location: Remote