OAG - Crime Victim Services | Administrative Assistant II | 25-0220

GENERAL DESCRIPTION

The Crime Victim Services division of the Office of the Attorney General (OAG) is seeking an Administrative Assistant whose work will involve administrative support and technical program work for the Crime Victims Compensation Program (CVC) Call Center in the Crime Victim Services Division of the Office of the Attorney General. Work involves answering a high volume, multi-line phone, disseminating information, handling correspondence and documents, and general administrative support duties.

This position may be eligible for a full remote/telework schedule once fully trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for meetings and group collaboration via Microsoft Teams and other applications during regular business hours as needed.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the States law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

• Answers a multi-line phone and utilizes the claims management system to respond to routine and special inquiries from callers regarding claim status, payment status, and general information regarding the CVC program
• Respond to requests from medical providers, victims, claimants, and advocates including application and bill status, document verification, and general program/benefits information
• Reviews medical documents ensuring the forms are complete and accurate for compliance with agency policies and procedures and with state and federal statutes
• Performs data entry and verification of incoming medical bills into the claims management system
• Gather, analyze, and cross reference information to obtain correct addresses for providers, victims, and claimants
• Prepares and distributes routine and special correspondence, report, forms, and documents
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS

• Education: Graduation from high school or equivalent
• Experience: Two years of full-time high volume call center experience, administrative support, claim processing, clerical, customer service, general office, or closely related experience; may substitute thirty credit hours from an accredited college or university.
• Knowledge of general office practices and administrative procedures
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave or telework schedule)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

• Experience: Experience working with a state agency, in a crime victims, medical billing, or customer-service related field
• Skilled in the use of Microsoft Office Suite
• Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER