Small Business Customer Service Representative
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Central Austin Independent Insurance Agency with the position of Small Business Customer Service Representative - Central Austin Independent Insurance Agency which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Small Business Customer Service Representative - Central Austin Independent Insurance Agency below matches your qualifications.
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- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Competitive Pay
- Professional Development opportunities
- Job Stability in a growing industry
- Career Advancement potential for taking on larger roles and more complex tasks
- Private Office in a professional setting
- Regular Hours: 8 AM to 5 PM, Monday to Friday, with a 1-hour lunch break
- Paid Time Off: Holidays, personal days, vacation, sick days, and PTO
- Comprehensive Benefits: 401(k), 100% paid health insurance
- Work-from-Home Options after completing the initial period
- Provide outstanding service to existing clients by updating policies, offering quotes, processing payments, answering questions, and handling documentation.
- Manage customer calls and correspondence regarding both new and existing insurance policies, and service all claims.
- Assist new clients or support producers by understanding their needs, gathering data, researching policy options, presenting solutions, finalizing and binding coverage, and negotiating with carriers when needed.
- Schedule appointments or client calls to review existing policies, liability limits, coverage needs, replacement costs, and renewals.
- Offer detailed information about products and services, process renewals or cancellations, take payments, and provide necessary documentation.
- Address product or service issues by identifying concerns, determining solutions, and following up to ensure resolution.
- Verify the accuracy of audits or policies and facilitate corrections between clients and carriers as needed.
- Maintain records of customer interactions and transactions in the agency management system (AMS360).
- Collaborate with team members, mentor staff, provide expertise, and participate in meetings as required.
- Insurance License: Must hold the required state license and have at least two years of commercial lines insurance account management experience.
- Education: Bachelors Degree or comparable work experience.
- Industry Knowledge: Strong understanding of insurance products, rating procedures, underwriting, coverages, and industry operations.
- Customer Focus: Excellent phone manner, written and verbal communication skills, and ability to handle complex customer issues.
- Skills: Attention to detail, organizational skills, multi-tasking, problem-solving, and ability to work independently.
- Time Management: Strong time management and personal accountability.
- Technical Proficiency: Familiarity with agency management systems, rating tools, and carrier websites.
Information :
- Company : Central Austin Independent Insurance Agency
- Position : Small Business Customer Service Representative
- Location : Remote in Austin, TX 78759
- Country : US
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Small Business Customer Service Representative job info - Central Austin Independent Insurance Agency Remote in Austin, TX 78759 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Small Business Customer Service Representative job info - Central Austin Independent Insurance Agency Remote in Austin, TX 78759 in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-02-27
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