Customer Support Specialist
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Xylem with the position of Customer Support Specialist - Xylem which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Specialist - Xylem below matches your qualifications.
...
- Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more longer cycle orders. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.
- Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
- Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for standard products and services
- Perform backup coverage within specific team and across other teams of similar function.
- Comply with all established policies and procedures.
- Participate in new initiatives as requested
- Assume other duties and responsibilities as required
- Continuous improvement mindset
- Cross-boundary collaboration
- External: End users, contractors, and other direct customers
- Internal: Sales, finance, operations, and engineering teams
- Bachelors degree or 0-2 years of relevant experience
- Legendary customer service skills; an unwavering passion for taking care of the customer
- Excellent communication skills (written and verbal)
- Experience with Enterprise Resource Planning (ERP) tool
- Ability to work independently
- Strong & respectful collaborative skills and business acumen
- Ability to work with diverse workforce and customer base in a matrixed organization
- Technical aptitude
- Proficient in Microsoft Office
- Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
- Experience with supporting standard orders from entry to order delivery and invoicing
- Continuous improvement, lean practices, value stream mapping and waste elimination experience
- Regularly required to sit or stand, reach, bend and move about the facility
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Standard weekly job hours: 40 hours
Information :
- Company : Xylem
- Position : Customer Support Specialist
- Location : Charlotte, NC
- Country : US
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist job info - Xylem Charlotte, NC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist job info - Xylem Charlotte, NC in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobthird.com
Post Date : 2025-02-27
Recomendations Jobs
-
Service Solutionist
PartsSource
Charlotte, NC2025-03-15 -
2025-02-27
-
Hotel Security
Embassy Suites Charlotte
Charlotte, NC2025-01-08 -
Account Manager, Inside Sales
CommScope
Charlotte, NC2025-01-27