Human Services Operations Supervisor - Child Support Services, Judicial Establishment

About Our Job About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring range for this position is $62,186-$82,397. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need. Employees must work within the state of Colorado on their off-site days. You can expect to work in person 3-5 days per week at 1200 N Federal. What Youll Do At Denver Human Services (DHS) , we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents. The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Human Services Operations Supervisor. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. The selected candidate will be a positive, detail-oriented person with superb leadership skills. This is a great chance to grow your skills at one of the most dynamic and innovative agencies in Denver. The Human Services Operations Supervisor will:

• Perform supervisory duties over administrative, paraprofessional, and/or technical staff.
• Implement and monitor performance criteria in order to achieve the units goals and objectives, and keep supervisory/management level personnel abreast of trends and issues in the work area.
• Support professional and/or higher level supervisors/managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement.
• Plan, assign, and evaluate the work of staff members, provide technical expertise to staff, establish and/or monitors current methods and policies, and recommend changes in practices and procedures to increase operating efficiency and expedite work flow.
• Train new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orient staff with appropriate policies and procedures, and ensure that work conforms to policies, standards, and regulations.
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.
• Resolve problems encountered during daily operations and determine standards for problem resolution including escalations from clients.
• Develop the performance enhancement plan, document performance, provide performance feedback, and formally evaluate the work of employees.
• Respond to formal and informal employee grievances and prepare written response.
• Document causes for disciplinary action and initiate letters of reprimand and formal recommendations for disciplinary action.
• Provide work instruction and assist employees with difficult and/or unusual assignments.
• By position, assist in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures.

About You What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of families.
• Willingness to work onsite a minimum of 3-5 days per week, depending on business need
• The ability to embrace change and innovative work processes.
• Commitment towards going above and beyond in challenging situations.
• Demonstrated formal or informal leadership competencies.
• Experience Interpreting policy, laws, and regulations
• Desire to mentor staff and provide over the shoulder support
• Child Support Services experience

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline This position is expected to stay open until March 12th. Please submit your application as soon as possible and no later than March 12th, 2025 at 11:59pm to ensure consideration. About Everything Else Job Profile CS3096 Human Services Operations Supervisor To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $62,186.00 - $102,607.00 Starting Pay The target hiring range for this position is $62,186-$82,397 Agency Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.